COMPLIANCE010 — Understanding Why You Have to Wait for Approval or Received a Compliance Decline

After your initial registration, there's a standard short period where we review your registration for financial compliance. We do this for all companies as a way to protect you from potential fraud and keep our community financially compliant. It typically takes a day or less, but sometimes longer if we need to do additional research. We may, from time to time, ask for additional information to help us complete and approve your application.

I got declined!

First, don't worry. Receiving a decline email after registration can be concerning, but it's often due to small issues that are easily addressed. Here are some common reasons a registration might be declined:

1. Incomplete information. Missing information or documents during the registration process, such as identity verification details, may result in a decline. Double-check that all required fields and documents are complete.

2. Verification checks. Xtrm is required to follow global financial compliance rules to prevent money laundering and other financial crimes. If verification checks on the submitted information raise any red flags, the registration might be declined.

3. Documentation issues. The documents provided may not meet the required standards — for instance, they may be expired, not clearly legible, or not fully match the information on the account.

4. Policy compliance. Sometimes specific policies or restrictions can lead to a declined application, such as restrictions on certain industries or high-risk countries.

If your registration was declined because the company you're registering operates as a franchise, or for any other reason, please email compliance@xtrm.com so our team can conduct a further review.

Common decline reasons