COMPANY033 — Understanding Transaction IDs

Last updated: August 26, 2026

Learn about the different types of transaction IDs used in the Xtrm platform, where to locate them, and how they track payment activity across accounts.

Overview

Every payment, funding event, and wallet transfer processed through Xtrm generates a unique Transaction ID. These IDs serve as definitive reference numbers for tracking payment status, auditing financial activity, reconciling mass payment files, and troubleshooting transactions with Xtrm Support.

Key Types of Transaction IDs

Xtrm assigns distinct reference IDs depending on the level and nature of the movement of funds—

Transaction ID Type	Scope & Description
Master Transaction ID	Assigned to an entire batch or group submission (e.g., a Mass Payment file upload or API batch request). It tracks the overall funding and execution status of the entire batch.
Individual Transaction ID	Generated for each specific wallet-to-wallet transfer or individual payout record within a mass pay batch.
External / Bank Transaction ID	Generated when funds move into or out of the Xtrm platform (e.g., ACH, Wire transfers, or direct-to-bank payouts). This reference matches banking system records.

Using Transaction IDs for Support & Reconciliation

Support Requests — When contacting support@xtrm.com regarding a specific payment, always include the relevant Transaction ID along with the Company or Beneficiary Name to expedite assistance.